Reference

payung92 Privacy Policy for Your Account

Clear choices for your account data, wallet references and device access sit at the centre of our payung92 Privacy Policy.

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How Local Wallet Data Fits This Policy

payung92 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy covers the account details you submit, verification records, device and browser signals, support conversations, cookie settings, and payment references connected with your account. When you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, we may retain the reference needed to

1
match a cashier request without treating your wallet credentials as account content. We use these records to provide account access, investigate a stalled status, protect the account from unusual activity, and meet applicable legal duties. You can ask what data is held, request a correction, or
2
ask us to remove data where the request is permitted. Some records may remain when a legal, security or transaction reason requires retention. Access or eligibility depends on local law, and this policy applies to our Indonesia-facing account flow whether you use a mobile browser or
3
desktop device.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT WHEN NEEDED

Where to Ask About Personal Data

A clear contact route helps when a Privacy Policy question reaches beyond the account screen. Use the support path connected to your payung92 account and include the email or phone detail used during account creation. We may ask for an account step or verification detail before discussing private records, so a request reaches the correct person without exposing wallet or login data.

Team online

Policy request

Ask about the Privacy Policy through the account support route. Include the subject of your request and the contact detail attached to your account so we can locate the correct record.

Wallet record

If a DANA, OVO, GoPay or QRIS reference looks incorrect, send the cashier status and payment reference through support. Do not send your wallet password or one-time security code.

Login concern

For a privacy concern after an unfamiliar login, tell us the device path and approximate access time. We may request account verification before discussing sessions, contact details or security records.

HOW WE HANDLE DATA

Privacy Controls Across Your Account Journey

We keep this policy practical by linking each privacy choice to a real account step.

Data handling

We use account, device, support and payment-reference data for access, verification, security checks and service requests.

Cookies and browser signals

Cookies can remember a session, language setting or consent choice on your mobile browser or desktop device.

Account security

A clear phone verification step helps connect account access to the correct person.

Retention periods

We keep records only for the period needed for account operation, security checks, support handling or legal duties.

Who can contact us

You can raise a Privacy Policy question, access request, correction request or deletion request through the support route linked to…

Requesting a change

Tell us which record needs correction or removal and why you believe it is inaccurate.

Privacy Policy Questions You Ask

These Privacy Policy answers focus on the account steps you are most likely to encounter in Indonesia. They cover wallet references, browser behaviour, verification, retention and contact requests, so you can decide what to share before opening or using an account.

It covers account details, phone verification, device and browser signals, cookies, support conversations, payment references and retention. It also explains how you can request access, correction or removal where permitted.

No. Our policy concerns transaction references and cashier status needed to match an account action. You should never send a DANA, OVO, GoPay or QRIS password or one-time security code.

Phone verification helps connect account access and privacy requests to the correct person. We may use it before discussing private records, changing contact details or responding to an unfamiliar-login concern.

Yes, send an access request through the account support route and identify the contact detail attached to your account. We may verify you first, then explain which records can be provided.

Yes. Name the record you believe is inaccurate, such as a phone detail or profile field. We compare the request with account verification information before making a correction or explaining why it cannot be changed.

We retain payment references for the period needed to match cashier activity, handle support, protect accounts or meet legal duties. A valid retention reason may require some records to remain after closure.

Yes. The policy applies when you access the account or lobby through a mobile browser or desktop device. Browser cookies and device signals may differ, and access depends on local law.

payung92 Privacy Policy for Your Account

Where to Ask About Personal Data

Policy request

Wallet record

Login concern

Privacy Controls Across Your Account Journey

Data handling

Cookies and browser signals

Account security

Retention periods

Who can contact us

Requesting a change

Privacy Policy Questions You Ask

01 What does the payung92 Privacy Policy cover?

02 Does payung92 store my DANA or QRIS password?

03 Why does payung92 ask for phone verification?

04 Can I request a copy of my account data?

05 Can I ask payung92 to correct my data?

06 How long does payung92 keep payment references?

07 Does this Privacy Policy apply on mobile browsers?

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